Case Studies
The New Breed In Delivery Excellence
Tackle With ACT for AI Transformation | Consulting | Delivery
01
Onmi-Channel Transformation
Concern:
How to launch enterprise-wide O2O Transformation with leading real time technologies?
Result: New Leading E2E customer-centric retailing operation
How To ACT : Perform industry best practice assessment across all business units (from Merchandise to Sales Operations), construct new operating model (process & technology) and promote for user adoption.
02
Digital Sales Enablement
Concern:
How to improve profitability via digital sales engagement?
Result: Improved 50% cost efficiency; 90% process automation
How To ACT: Assess all-round digital sales touching point with the selected application. Fully construct a program management team for full execution. Effective change management to ensure full adoption and well trained staff for future BAU.
03
Agile Delivery Transformation
Concern:
Too much customer escalations! How to ensure consistency and quality software delivery services?
Result: Improved 80% customer satisfaction rate; 90% quality delivery effectiveness rate.
How To ACT: Assess roadblocks for transforming from traditional delivery model to fully agile. Construct new team, new culture new structure and new process for as-is program portfolios. Resolve Ambiguity, and reduce both internal and external resistance.
04
Management Control Tower
Concern:
Too many programs. Where shall the budget/investment goes?
Result: A Centralized & Customized Program Control Tower
How To ACT: A multinational with over 100+ programs facing effective decision-making on its investments. A control tower is built to set clear investment and benefit realization goal. Ensure single source of truth as a fair ground for investment decisions.
